IBCLC Guide: When to Seek Help, What to Expect, & How to Get Ready

It’s not uncommon for breastfeeding moms to be encouraged to connect with an IBCLC for breastfeeding support. But, what is an IBCLC? When should you seek help from one? What should you expect from a consultation with an IBCLC and how can you prepare for your appointment? We’ve got you covered! Read on for the answers to these questions and more. 

What is an IBCLC?

An International Board Certified Lactation Consultant (IBCLC) is a specialized healthcare professional who has undergone rigorous training specific to human lactation. It’s important to note that there is a vast difference in the requirements for CLC (Certified Lactation Counselor), CBS (Certified Breastfeeding Specialist), CLS (Certified Lactation Specialist), CLE (Certified Lactation Educator), Breastfeeding Peer Counselor credentials, and those required for IBCLC certification. The IBCLC certification is the gold standard for training and education in human lactation. To even be eligible to apply for and take the IBCLC exam, prospective IBCLCs must meet the following requirements:

  • Be a recognized health professional (i.e., Physician, Nurse, Midwife, Speech Pathologist) or complete the study of 14 science subjects at an accredited institute of higher learning (i.e., Biology, Human Anatomy & Physiology, Nutrition, Infant Growth & Development, Medical Documentation, Medical Terminology, etc.)
  • Complete 90 hours of lactation-specific education.
  • Complete 1000 hours of lactation-specific clinical practice in a supervised setting

Once all of these eligibility requirements have been met, the prospective IBCLCs can apply to take the 175-question IBCLC exam which is only offered twice a year. Once certified, an IBCLC must recertify every five years. Recertification requirements include the certification to perform Basic Life Support, having completed at least 250 hours of practice in Lactation Consulting, and either completing 75 hours of continuing education specific to lactation clinical practice or taking the IBCLC exam. Achieving and maintaining IBCLC certification takes commitment and passion!

When to Seek Help

While we commonly think of seeking help from an IBCLC for breastfeeding problems, IBCLCs serve a crucial role in preparing for breastfeeding as well. Establish a relationship with an IBCLC during pregnancy so you can be supported from prenatal education until you and your child decide to wean. If breastfeeding difficulties arise, don’t wait to reach out to an IBCLC! The sooner you reach out about problems like pain, milk supply concerns, and latch difficulties, the easier it is to improve them.

Prenatal Support

  • Group Classes - learn how breastfeeding works to feel more confident and comfortable when your baby arrives.

  • One-to-One Consultations - Aeroflow Breast Pumps is a wonderful resource for Lactation support to help choosing a breast pump, getting specific questions answered, or addressing preexisting health conditions or other factors that may impact breastfeeding.

Pregnant Mom speaking to a Motif Medical Lactional ProfessionalPregnant Mom speaking to a Motif Medical Lactional Professional

Postpartum Support

Group Classes: consider taking classes to prepare for going back to work and introducing solids.

One-to-One Consultations: 

  • pain with latch or pumping

  • difficulty latching; popping on and off, clicking, losing milk at the corners of the mouth

  • baby falls asleep quickly at the breast

  • bottle preference

  • bottle refusal

  • weight gain issues for baby

  • low supply

  • oversupply

  • food sensitivities

  • clogged ducts

  • engorgement

  • introducing pumping

  • flange sizing

  • preparing to go back to work

  • preparing to start solids

  • fussy/gassy baby

  • breastmilk storage

  • combo feeding

  • weaning from nursing or pumping

  • questions about medications, nutrition, and alcohol while breastfeeding

  • any questions about or difficulties with breastfeeding

How to Choose an IBCLC

While all IBCLCs should be well-trained in latching, positioning, milk supply management, breast health, supportive counseling skills, and general breastfeeding support from the prenatal phase through weaning, many IBCLCs have advanced training in one or more specific specialty areas. These specialties may include pumping, hormone management, gut health, oral ties, adoptive/surrogate breastfeeding, breastfeeding and perinatal mental health, breastfeeding and nutrition, and much more. A good IBCLC will listen to your breastfeeding goals and help you make a personalized care plan to help you meet those goals. Personality differences, care approaches, and support styles matter when choosing who will be part of your prenatal and postpartum care team. Just as you should vet your midwife, OB/GYN, or other healthcare provider,  it’s important to vet your IBCLC as well. 

Questions to ask an IBCLC before hiring them:

What type of experience do you have? What areas of lactation care do you specialize in?

  • Ideally, a consultant has experience working with a variety of ages of babies.
  • Listen for details about your experience in situations that closely match your own.

What made you decide to become an IBCLC?

  • Many IBCLCs choose this type of work after experiencing their specific breastfeeding challenges.

Can you describe your approach to supporting breastfeeding families?

  • You know yourself and the type of support you need best. Listen for any potential signs that the IBCLC’s style might not be a good fit for you.

What is your approach when a mother is experiencing breastfeeding difficulties and wants to stop breastfeeding? How do you feel about exclusive pumping?

  • It’s an IBCLC’s job to support YOU in meeting YOUR breastfeeding goals. 

Can you give an example of a difficult case and how you handled it?

  • As the IBCLC gives an example, try to imagine yourself in that situation. Consider if the IBCLC’s approach would have made you feel supported and cared for. 

How do you feel about combo feeding or adding formula if needed/wanted?

  • A good IBCLC should be able to identify when formula may be medically necessary and should be supportive if a mother desires to incorporate formula into her infant feeding goals.

What made you decide to become an IBCLC?

  • Many IBCLCs choose this type of work after experiencing their specific breastfeeding challenges.

How to Get Ready for Your Appointment

Insurance Coverage/Payment : Did you know that insurance often covers lactation support from an IBCLC? Many IBCLCs accept insurance and if they don’t, they can provide necessary documentation for you to submit a claim for reimbursement from your insurance company. 

Location: Visits are either in-person or done virtually via video conference. Additionally, many IBCLCs offer in-home visits while some also offer visits in a clinic or office setting. Determine which type of visit works best for you. Keep in mind there may be a different cost associated with each type of visit. 

Forms: Most IBCLCs request that you fill out forms such as consent for care and medical history forms prior to your appointment. 

Timing

  • It’s best to schedule your appointment at a time when you think your baby will be hungry so your IBCLC can observe a feeding. 
  • A thorough initial appointment usually lasts 1-2 hours depending on your concerns. Be sure to allow enough time for your lactation consultant to discuss your medical history, birth history, and breastfeeding history, to do a physical assessment of both you and your baby, and to observe a nursing session. 
  • If you have questions about pumping or flange sizing, your IBCLC may need to observe you pumping.
Pregnant Mom speaking to a Motif Medical Lactional ProfessionalPregnant Mom speaking to a Motif Medical Lactional Professional

Partner/Support Person

It may be helpful for your partner or a support person to join you at your appointment. Studies show that involving partners and supporting people in breastfeeding education makes a positive impact on a mother’s breastfeeding journey.

In a practical sense, a partner or support person can help take notes, help with baby care, and may even be needed to hold the camera or a flashlight during virtual appointments. 

Supplies

Have ready any feeding supplies that you normally use. This may include burp rags, pillows, nipple shields, bottles, a breast pump, etc.

Supplies

  • It’s often helpful to make a list of questions that you’d like to ask your IBCLC. This helps to keep the visit on track and to make sure you don’t forget to ask anything. 
  • As you consider questions to ask, also identify your chief concerns/goals for the visit. 
  • There are no silly questions! Breastfeeding is a learned skill, so don’t be afraid to ask questions!

What to Expect at Your Visit

A thorough lactation consultant visit typically includes a discussion about your general health, the baby’s birth, and how breastfeeding has been going so far. Additionally, the IBCLC will examine your breasts, assess the baby’s oral function, and perform a general physical assessment of the baby. If you are pumping, it is likely that your IBCLC will want to observe at least a portion of a pumping session. If the baby is receiving bottles, your IBCLC may also request to observe a bottle feeding. Your IBCLC should discuss any potential concerns that you have brought up or that they have noticed throughout the visit. They should help you make a plan to move toward your feeding goals. The IBCLC should provide anticipatory guidance regarding the next phases of breastfeeding and baby care and they will advise you on when a follow-up appointment is recommended. 


About The Author

Jacque Ordner Motif Medical IBCLCJacque Ordner Motif Medical IBCLC

Jacque Ordner is a mom of four sons and IBCLC in the heart of the Midwest in Illinois. Her love of lactation support began over a decade ago when she was working as a registered nurse. She specializes in adoptive lactation, breastfeeding after c-section, and pumping. 

Information provided in blogs should not be used as a substitute for medical care or consultation.


Information provided in blogs should not be used as a substitute for medical care or consultation.

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As a registered nurse and IBCLC, Jacque has worked with breastfeeding families in the clinic, hospital, WIC, and private practice settings. As a mom of four, Jacque is intimately familiar with the struggles that face breastfeeding families, and she loves helping families create personalized feeding plans to help them reach their breastfeeding goals. She has devoted much of her career to creating lactation, birth and baby care educational programs that equip new parents for the journey ahead. Jacque is passionate about finding ways to make pumping more effective, comfortable, and sustainable.

Focus areas: Pumping, Flange Fitting, Adoptive Breastfeeding

Certifications: Board Certified Lactation Consultant (IBCLC), RLC

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