Privacy Policy

Motif Medical is committed to protecting your privacy. Motif Medical will not rent, sell or share any information about you with any third parties or use any personal information for purposes other than answering your inquiries on our products, services and notifying you about offers directly from us.

How your information is used: If you submit a request, inquiry, complaint or comment to us through our website, we may use the information you provide, like your name, email address or telephone number to contact you.

Information collected about you: You can visit most our web pages without telling us who you are or revealing any personal information about yourself. We may track your Internet Protocol (IP) address and your domain name to help us analyze this data for trends and statistics. However, you will remain anonymous unless you voluntarily tell us who you are. This monitoring helps us evaluate how our website is used and continuously improve the content we provide. IP addresses are not linked to personally identifiable information.

The use of cookies: When you visit the Motif Medical website, you can visit the website anonymously. We do not use Cookies to collect information from or store information on your own hard drive.

External links: Motif Medical website may contain links to other websites. Visitors should consult privacy policies for all other websites. Motif Medical has no control over information submitted to or collected by third parties.

Notification of Policy Changes: Motif Medical may need to update this policy from time to time in order to address new issues and reflect changes on the website. Please visit our Privacy Policy page periodically to read the additions and/or revisions, so that you will always know what information we collect and how the information will be used.

Reviews Policy 

New Reviews

In order to provide our customers with the best experience while using our products we highly welcome and encourage feedback. By doing so we will be able to continue to improve on delivering our customers with exceptional standards of service as well as continue to maintain a high level of quality of our products. We also reward our customers who leave reviews and/or share them regardless of the sentiment by providing them with a 10-15% off discount coupon redeemable upon their next purchase post leaving their review.

Negative Reviews

Consistent with our policy for responding to online reviews, we will handle any communications with reviewers about their reviews individually by phone or email. Any concerns raised in the review will be handled in the same manner as our existing policies for handling concerns that are made known to us through other means. For negative reviews received on our website and/or SEC-compatible platforms where we solicit and promote reviews, we will use the additional disclosures field accompanying the review to document our perspective on any concerns raised.

Handling Spam and Inappropriate Content

Our policy for handling online reviews which are spam or include inappropriate content is based upon the Consumer Review Fairness Act of 2016, which states that as a business, we have the right to remove a review from our website (and/or request the removal of reviews about our business on third party websites) that: 

contains the personal information or likeness of another person, or is libelous, harassing, abusive, obscene, vulgar, sexually explicit, or is inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic;
 is unrelated to the goods or services we offer;
 is clearly false or misleading; 
contains trade secrets or commercial or financial information obtained from a person and considered privileged or confidential;
personnel and medical files and similar information the disclosure of which would constitute a clearly unwarranted invasion of personal privacy;
records or information compiled for law enforcement purposes, the disclosure of which would constitute a clearly unwarranted invasion of personal privacy;
content that is unlawful;
content that contains any computer viruses, worms, or other potentially damaging computer code, processes, programs, applications, or files.

 If we receive a review on our business website that is clearly spam, we will delete it with no further action taken. Otherwise, in situations where the reviewer is known to us and/or provides valid contact information, we will contact the reviewer (usually by phone or email) to notify them of our policy and our resulting actions. For reviews we receive on unaffiliated third-party websites, we will also contact the review platform and follow their procedures to request appropriate action be taken consistent with our policy.


Messaging Policy 

Mobile Terms of Service
Motif Medical
Last updated: July 10, 2023

The Motif Medical mobile message service (the "Service") is operated by Motif Medical (“Motif Medical”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Motif Medical’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Motif Medical through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Motif Medical. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18557730701 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Motif Medical mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18557730701 or email

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Terms and conditions of the Motif Aura App

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the“Motif Aura” mobile application (“Mobile Application” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Motif Medical LLC (“Motif Medical LLC”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such an entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Mobile Application and Services. By accessing and using the Mobile Application and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Motif Medical LLC, even though it is electronic and is not physically signed by you, and it governs your use of the Mobile Application and Services.


Table of contents

  • Links to other resources
  • Disclaimer of warranty
  • Limitation of liability
  • Indemnification
  • Changes and amendments
  • Acceptance of these terms
    Contacting us

Links to other resources

Although the Mobile Application and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link in the Mobile Application. Your linking to any other off-site resources is at your own risk.


Disclaimer of warranty

You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Mobile Application and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability,fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information,whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Motif Medical LLC, its affiliates,directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect,incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability,including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise,even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of MotifMedical LLC and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than one dollar or any amounts actually paid in cash by you to Motif Medical LLC for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.


You agree to indemnify and hold Motif Medical LLC and its affiliates, directors, officers, employees,agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs,including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Mobile Application and Services or any willful misconduct on your part.

Changes and amendments

We reserve the right to modify this Agreement or its terms related to the Mobile Application andServices at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Agreement will be effective immediately upon the posting of the revisedAgreement unless otherwise specified. Your continued use of the Mobile Application and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. Byaccessing and using the Mobile Application and Services you agree to be bound by this Agreement. If You do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Mobile Application and Services.

Contacting us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

This document was last updated on July 2023.

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