Frequently Asked Questions

What is the benefit of getting my breast pump through insurance vs. a retailer?

With insurance, your Motif Breast Pump may be provided at no cost. You may also be notified of additional maternity benefits and products available to you. However, all Motif Breast Pumps come with a warranty, whether obtained through insurance or a retailer.

When can I get a breast pump through insurance?

You can qualify for your Motif Breast Pump through insurance at any time during your pregnancy and up to one year postpartum. However, some insurance policies may dictate when we are actually able to ship your pump.

My breast pump is not working properly? What do I do?

All Motif Breast Pumps come with a warranty. If you are experiencing issues with your pump, contact us via our contact form.

What is a closed vs. open system?

A closed system breast pump collects milk in a safe, protected space that is free from outside contamination. By using closed gateways, it keeps the tubing that leads to the motor bacteria and mold free. This keeps you and your baby safe, despite occasional and inevitable tipping that may occur. All Motif Breast Pumps are closed system.

What is the difference between massage and expression mode?

Massage mode mimics the natural experience of let-down while expression mode acts like your baby by causing a consistent draw that empties milk quickly and securely. When beginning to pump, start in massage mode and move into expression.

Should I get a hospital grade breast pump?

Hospital grade breast pumps are multi-user pumps used in a hospital setting that are not necessary for every mother. Hospital grade breast pumps also require a specific prescription from your healthcare provider. Motif Breast Pumps offer the suction, strength, and closed system functionality that mimic a hospital grade system but are made for just one user.

What breast shield size is right for me?

Refer to our breast shield sizing guide to determine the right breast shield for you.

How do I pump?

We recommend finding a comfortable, quiet spot in your home at first. Relaxing environments will encourage natural letdown.

If you’re having trouble with letdown, a quick breast massage, warm compress, or leaning over and gently shaking the breasts will encourage flow.

If you have your baby near you, try getting close to them and cuddling. If you’re not near them, look at a photo of your baby, listen to a recording of their cry, or imagine their face and smell in a state of mindfulness.

When using an electric pump, use the lowest suction setting at first and then increase when things are moving and you feel comfortable. Breathe deeply while you wait. This can take minutes for some and days for others.

When everything is going well, pump until your milk slows down and your breasts feel empty. Make sure you clean your breast flanges in between uses. If you experience issues while pumping, we recommend contacting your Lactation Consultant.

What is included?

1 – Duo Double Electric Breast Pump. 1 – Power Adapter. 2 – 24mm Breast Shields. 2 – Tubings. 4 – Tubing Connectors. 2 – 180mL Milk Collection Containers (with lids, covers, and discs). 2 – Nipples. 2 – Valves with Membranes. 2 – Diaphragms. 2 – Connectors.

How do I put my pump together?

Start by taking everything out of the box so you can see all the parts in front of you.

  • Securely attach the white valve to the bottom of the connector (piece that connects to the bottle and breast shield).
  • Screw the bottle onto the connector (be sure to remove the yellow cap). 
  • Securely insert the breast shield onto the connector. 
  • The round diaphragm goes onto the top of the connector (ridged side up).
  • Insert the white tubing connector to both ends of the tubing. 
  • Place one white tubing connector to top of the diaphragm and one to bottom of the pump.

Note: If you are single pumping, be sure to have the second pump port covered.

Why did my Duo shut off?

For safety purposes, the Duo will automatically shut off after 30 minutes of use.

Is the Duo an open or closed system?

The Duo is a closed system pump, which means when used properly, there is no backflow of breastmilk into the tubing and pump. This prevents mold from growing in the pump and tubing.

Are the plastic parts BPA free?

Yes! All Motif collection containers, lids, caps, nipples, valves, flanges, and tubing are BPA free.

Do I have a warranty?

Yes, every Motif Breast Pump comes with a one year warranty for the pump and a 90-day warranty for the parts. Register your warranty here.

Is the Duo available through insurance?

Yes, but coverage will vary depending on your specific insurance plan. To find a supplier who can help get your Motif Duo through insurance, use the Motif Insurance Locator Tool.

What accessories are compatible with the Duo?

The Duo is compatible with Spectra accessories; such as breast shields, valves, and milk containers.

What is the voltage?

Adapter: Input AC 100 ~ 240V (50/60Hz), Output: DC 12V/1.5A

What is the point of a backlit LCD screen?

A backlit screen helps you accurately see the modes, times, and levels in light or dark environments.

What is included?

1 – Twist Double Electric Breast Pump. 1 – Power Adapter. 2 – 24mm Breast Shields. 2 – Massage Shields. 2 – Tubings. 4 – Tubing Connectors. 2 – 180mL Milk Collection Containers (with lids, covers, and discs). 2 – Nipples. 2 – Valves. 2 – Diaphragms.

How do I put my pump together?

Start by taking everything out of the box so you can see all the parts in front of you.

  • Securely attach the valve to the bottom of the connector (piece that connects to the bottle).
  • Screw the bottle onto the connector (be sure to remove cap).
  • The round diaphragm goes onto the top of the connector (white cap on top).
  • Place one white tubing connector to the diaphragm and one onto the pump.

Note: If you are single pumping, be sure to use the left port.

Why did my pump shut off?

For safety purposes, the pump will automatically shut off after 30 minutes of use.

Is the pump an open or closed system?

The Twist is a closed system pump, which means when used properly, there is no backflow of breastmilk into the tubing and pump. This prevents mold from growing in the pump and tubing.

Are the plastic parts BPA free?

Yes! All Motif collection containers, lids, caps, nipples, valves, flanges, and tubing are BPA free.

Do I have a warranty?

Yes, every Motif Breast Pump comes with a one year warranty for the pump and a 90-day warranty for the parts. Register your warranty here.

Is the Twist available through insurance?

Yes, but coverage will vary depending on your specific insurance plan. To find a supplier who can help get your Motif Duo through insurance, use the Motif Insurance Locator Tool.

What is the voltage?

Adapter: Input 500mA. Output: DC 6V.

No or Low Suction:

  • Inspect all components for chips, cracks, and tears.
  • Clean and dry all components.
  • Do not store pumping kit in refrigerator between sessions. This will cause moisture to form.
  • Check that all components are assembled properly. Pay close attention to the direction of your diaphragms (with the X facing down) and that your valves are attached securely.
  • Plug in your pump and run the system off the outlet instead of the battery charge.
  • Check your breast shield size. Using the wrong size can create suction issues, discomfort during pumping, and negatively affect your milk production.
  • Make sure your tubing is free of twists and kinks.
  • Check your adapter port for foreign objects.
  • Your double pumping kit should be replaced every 90 days depending on how frequently it is used.

No or Low Suction on One Side Only:

  • Check all the steps listed above.
  • It may be time for routine replacement of your valves. The pump motor cannot create uneven suction or suction on one side only unless you are set up to single pump.
  • Focus on the side that isn’t working.
  • Starting with the valve, switch parts one at a time from the side that is working to the side that isn’t working. This will isolate the part that is causing the issue.
  • Check your flange fit on the nipple of the breast that is having low suction. It is possible you may need two different sizes.

Milk in Tubing:

  • Pump while sitting straight up. Do not lean or lay down.
  • Inspect your diaphragms for tears. Tears in diaphragms will let milk backflow into the tube.
  • Make sure your diaphragm is assembled correctly (with X facing down).

Battery Does Not Charge or Pump Does Not Power On:

  • Unplug the power adapter from the socket. Turn off the motor and wipe with a clean, dry cloth. Store in a warm, dry area for around 12 hours.

What is Maternity Compression?

Maternity Compression includes a collection of garments designed to provide pregnant and new moms with medically-targeted support and relief from the various issues caused by pregnancy and birth such as discomfort, back pain, and swelling.

How many types of Maternity Compression Garments are there?

Motif offers two types of Maternity Compression Garments.

Pregnancy Support Bands – Relieve pressure on your abdomen, hips, and pelvis. We recommend using these starting three months in your pregnancy through birth.

Postpartum Recovery Garments – Support and stabilize loose and weak muscles. Motif offers Postpartum Recovery Garments for Natural Delivery and for C-Section births. We recommend using this garment after birth, up to four months postpartum.

How would I benefit from Motif Maternity Compression?

Pregnancy Support Bands

  • Shift weight off of the abdomen, hips and lower back to support your body’s core.
  • Relieve pressure that may be causing pregnancy-related pain or discomfort.
  • May help reduce sciatica (pain affecting the back, hip, and outer side of the leg).

Postpartum Recovery Garments (Natural Birth and C-Section)

  • Assists with postpartum recovery.
  • Relieves swelling and soreness.
  • Reduces C-Section scar pain.
  • Improves your mobility.
  • Helps return your body back to its normal state.

What is the difference between Motif Maternity Compression and shapewear?

Motif Maternity Compression Garments are all FDA listed medical devices and designed by medical professionals to alleviate discomfort and provide long-term health benefits. Alternatively, shapewear is designed for cosmetic purposes only.

Can I get Motif Maternity Compression through my insurance?

Yes, depending on your specific plan, your Maternity Compression could be fully covered through insurance. You can look up your coverage here: Insurance Lookup Tool.

Do I need a prescription from my doctor?

To receive your garments through insurance, you do need a prescription from your doctor. Once you look up your provider information, Maternity Compression Specialists can assist you in getting a prescription from your doctor’s office. All Motif Maternity Compression Garments are also available to buy now without a prescription.

How should my Maternity Compression feel against my body?

Motif Maternity Compression Garments are designed to hug the body and provide secure support. Please refer to our size guide before choosing your garment.

When should I wear my Maternity Compression?

You can wear your Motif Pregnancy Support Band anytime from three to nine months during your pregnancy. Motif Postpartum Support Garments are designed for one week to four months postpartum.

Are there multiple choices of style and color?

Motif Pregnancy Support Bands are available in white. Our Postpartum Recovery Garments come in both a Natural Birth and C-Section option (the difference between the zipper) and both are available in nude.

How do I find the right size garment?

For Pregnancy Support Bands and Postpartum Recovery Garments, you’ll need to know your pre-pregnancy pant size. Please refer to our size chart located here.

Can I wear my Maternity Compression Garments under clothing?

Yes, all Motif Compression Garments are designed to fit comfortably and discreetly under clothing and are made with breathable fabric.